Monday, June 20, 2005

A mission statement for every hospital?

I would be interested to hear from those of you unfortunate enough to have been a patient in hospital, whether you felt – as a patient – you were treated like this statement from Mahatma Gandhi which was found decades ago in a Bombay Hospital.

After 35 years in management in the UK National Health Service I have never seen anything so simple and yet so profound and meaningful.

Why not send this to your local hospital Chief Executive and ask him or her whether their hospital passes the Gandhi challenge?

By the way ….. political correctness was not around when Gandhi wrote this so forgive the male emphasis :-)

Bombay Hospital Motto

A patient is the most important person in our Hospital. He is not an interruption to our work, he is the purpose of it. He is not an outsider in our Hospital, he is a part of it. We are not doing a favour by serving him, he is doing us a favour by giving us an opportunity to do so.

Mahatma Gandhi


becauseimnige said...

I read this on my ward on night shift last night - it is just perfect. Great message and one to always remember. Thanks x

Trevor Gay said...

Great to know someone is still reading my Blog 7 years later! - Appreciate your feedback :-)

Anonymous said...

Amazing perhaps a few Doctors surgeries and their staff could take note of Ghandi's quote!

Trevor Gay said...

Agree 100% and that was what most of my working life was about