I have published this George Bernard Shaw quote before on my Blog but no apologies from me for repeating it. As an 'ex' communications professional - it is one of my all time favourite quotes about communication;
'The problem with communication is the ILLUSION that it has been accomplished'
I am probably (sorry …. definitely!) obsessive about effective communication.
I nearly always respond immediately to e mails.
Not everyone has my obsessive traits - thank God, I hear you say - but often I am very disappointed that acknowledgements or replies just never happen.
What happens to that question I posed?
Does it just disappear into a black hole - never to rise again to the surface?
Did the e-mail not arrive? - I send a chaser just to check the person received the original - a reply sometimes arrives – more often a reply still doesn’t come.
Now I realise everyone is busy and not everyone feels need to respond immediately like me. In fact it is often more effective to consider one's response carefully and not jump in with an instant reply. I have occasionally found that out to my cost!
What really does irritate me though is the complete lack of response.
As I get older I should concern myself less with such things - and concentrate instead on really important issues in life - but to me it is just basic good manners for someone to - at the very least - acknowledge you have contacted them.
There can be few busier people in the world than Tom Peters.
I am privileged that Tom has kindly responded personally a few times to me - even if it is only a couple of words or a short sentence - he ‘finds’ time.
The feeling that your voice has been heard is wonderful and surely it is not too much to ask in these days of instant communication to receive at least an acknowledgment.
Obviously not everyone thinks this is important.... am I expecting too much?