The wonderful love of my life - and always very observant Annie - noticed this brilliant poster while we were driving around this past weekend;
"A customer ignored is like a Unicorn - it doesn't exist"
I JUST LOVE IT!!!
Why can't every company have this as a mission statement instead of some rambling sentence dreamed up by a management consultant that no one in the company can even remember, never mind live up to!!!
Phew !!! ..... I feel so much better after that!!!