I have now written a reflective article based on our recent experience of poor customer care.
Like many people I find writing a great release for frustration, anger and disappointment when things like this happen.
I am happy to let anyone have copy to read if you are interested.
Just let me know if you want a copy; email@example.com
Alternatively you can read the article by visiting iwrite4U This a new Website I have just started - http://www.iwrite4u.co.uk/