Feedback

Steve is a reader of Simplicity Blog and left me a really helpful comment about the recent content of Simplicity Blog.

Steve’s comment has given me food for thought. I am a big critic of people who do not listen to feedback from customers and change as a result.

Steve commented very honestly that he was disappointed about my recent postings on Simplicity Blog because I have concentrated too much on football, politics and religion.

I am delighted with Steve’s comments because it means people have an interest in what I write on my Blog and I genuinely want this to be a ‘conversation’ .......

Soooooooo .... please let me now what sort of thing you have enjoyed in the past on Simplicity Blog and I will make sure I post about those things.

My own thoughts are that I should comment about simplicity in leadership, management and business but please let me know what else you want to hear about!

Thanks again Steve - I value your comments. I hope I can change things.

Listen to Nicky Gumbel

We had the immense pleasure recently of listening live to Nicky Gumbel the Minister of Holy Trinity Brompton in London.

Nicky is an inspiring speaker and whether or not you are a Christian his gift of oratory is well worth listening to.

You can listen to a number of Nicky’s talks at the HTB website at this link

http://www.htb.org.uk/downloads?page=1

The talk entitled Engage by Nicky Gumbel is one I would strongly recommend.

There is much within Nicky’s talk about management, leadership and change and whether or not you are a Christian I’m confident you will learn something.

I hope regular Simplicity readers will take the opportunity to listen, free of charge – to a gifted speaker – one of the best I have come across.

I would love to hear your comments.

Spare a thought for the Receptionist

Annie and I ran a Customer Care Workshop for front line receptionists in a GP Surgery this week.

We had the pleasure of working with 16 receptionists and we were impressed with the dedication and enthusiasm of these people to improve the way they do things.

Receptionists in doctor’s surgeries often get bad press and until you spend time working with them I would ask you to try and understand some of the pressures they are under.

They have to deal with the demands of ‘customers’ coming at them constantly. At the same time they are acting under strict instruction from doctors who are busy people and have to ration their time very carefully to meet the demands of their patients.

It makes for an interesting life as the ‘meat in a sandwich’ as a medical receptionist. Given the pressure they work under, it was good to hear that patient feedback is excellent on the whole.

What impressed us most was their willingness to accept that however good their service is, there is always potential to improve.

We enjoyed working with these front liners who represent their service very well.

Next time you visit your GP Surgery try and remember the Receptionists are key players in your treatment and they do their best under sometimes trying circumstances.

Disappointing United crash out.

Wayne Rooney shows his disappointment as Man Utd lose and miss out on playing Liverpool in the final

Well that’s it for another year in Europe.

Manchester United crashed out of the European Champions league tournament in the semi final against AC Milan. United were well land truly stuffed 3-0 by a better team on the night. The aggregate score over the two legs was 5-3. We will now have to concentrate on wining the English premiership and the FA Cup which would still be a brilliant season. Once more … so close yet so far away …. Well done boys and better luck next year.