Thursday, November 01, 2012

Simplicity and the National Health Service

I spent 35 years working in National Health Service (NHS) management banging the drum for Simplicity saying we make things far too complicated. Having left the NHS 8 years ago it’s clear to me that my Simplicity mantra is needed just as much today.
When we ring our NHS Doctor’s Surgery this is the simple (not) greeting we hear:

“Welcome to the City of Coventry NHS Healthcare and Walk-in Centre, how can I help you?”  
I felt like saying “I could provide you with oxygen because you sound breathless after that little gem rolled off your tongue!”

I rest my case for Simplicity.

No comments: