Saturday, February 05, 2005

Four Easy Steps .... Oh Yeah?? - Who said?

Four easy steps is what it said on the box ....

I wanted to network three computers in the house ... so I got the necessary software and hardware from my local computer retailer.

Four easy steps it may be for youngsters


But at my grand old age of 52 this stuff does not come naturally - I have to work at it.

To cut a long story short I ended up calling in two IT youngsters who sorted out the system and got us up and running so that all computers in the house can be on the net at the same time - all can talk to each other and all can print on either of the two printers in the house


BRILLIANT ... I thought

That was fine for two hours .. then the problems started which means I am having to call back the two lads to sort me out again

The language used in the Four Easy Steps guide is about as simple as reading the theory of relativity and frankly I do not understand a word of it ....

I am pretty sure most people my age will struggle with this new language of I.T. .... but I am really impressed by the way youngsters talk and understand this langauge.

Don't get me wrong;


I love I.T.
I love the Web
I love e mail - I live and die in my business through the use of e mail which I beleive is the most fantastic development in communications in my lifetime

BUT PLEASE CAN SOMEONE FIND A WAY TO PRODUCE SIMPLE LANGUAGE THAT PEOPLE LIKE ME UNDERSTAND !!!

AHA ... computers for Dummies!!! ...what an original idea ..must visit my local bookstore

Happy Saturday

Friday, February 04, 2005

Women Rule the World?

“A woman knows her children’s friends, hopes, dreams, romances, secret fears, what they are thinking, how they are feeling and usually, what mischief they are plotting.

Men are vaguely aware of some short people also living in the house.”

“Why men don’t listen and women can’t read maps” (Allan and Barbara Pease)


Tom Peters has been on a roll for the last five years telling us that women are the future in management, leadership and business generally.

  • Women do all the purchasing
  • Women know about relationships
  • Women see things men don’t see.

I believe Tom Peters has hit on something really important and one of the powerful illustrations he gives is some research on customer recommendations in a major finance company in America on customer recommendations.

The research showed that - on average - men recommend the company to between 2 and 3 friends … women recommend the company to over 22 friends.

The message surely has to be - think about how your product appeals to women...if it does …and you do a good job...the chances are you will be recommended to more people … WOW … this is not rocket science.

Clearly women are better at the ‘relationship stuff.’

The wonderful quote above from Allan and Barbara Pease best seller is precious … and in my experience .... pretty damn close the truth.

I remember quoting this at a talk I did last year and I got shot down by many 'politically correct' folks who told me this was unfair to men!!!

Mmmmmm ….. that really made me think ....

I am a man and I reckon most of my male friends would agree if they are perfectly honest!

My favourite band is Lonestar and they have a track called 'Women Rule the World' .... interesting thought .....

Thursday, February 03, 2005

Great leaders are humble

To appear wise, one must talk; To be wise, one must listen. To appear to lead, one must put oneself first; To lead, one must put oneself last.

Nicholas Gordon

I just love this extract from a Nicholas Gordon quote.

Leadership is a subject that has always intrigued me.

How come there are some people I would take a pay cut to work for ... while there are some people I would not work for if they paid me double my current wages.

The greatest leaders in my experience are humble and not conceited.

Extrovert charisma is not necessary to make a person a great leader.

The most important qualities I recognise in people who I have followed are humility and selflessness.

Tuesday, February 01, 2005

Rapidly moving forward .... to the past

Bombay Hospital Motto

"A patient is the most important person in our Hospital. He is not an interruption to our work; he is the purpose of it. He is not an outsider in our Hospital; he is a part of it. We re not doing him a favour by serving him, he is doing us a favour by giving us an opportunity to do so"

I hear you saying …..This brilliant mission statement must have been written by a communications guru... maybe it was designed through a focus group that spent weeks considering the words to get it right …aided by of course the necessary expensive management consultant skilled in marketing.

NOPE ... this was written by Mahatma Gandhi in the mid twentieth century

Who said new ideas are best?

After 35 years working in the National Health Service I came across this wonderful motto that I think should be displayed in every office of every healthcare establishment in the world.

Sometimes it seems to me that processes of healthcare organisations and issues of accountability make us overlook that our reason for working in healthcare - whether a finance clerk or a surgeon - is that the patient must always be central to our thinking.

Let's get our thinking focused totally on the needs of the patient and then worry about everything else.

That feels better ... it is good to have an early morning rant!