Tuesday, December 05, 2006

Trust your Staff.

Take a look at the Business Week news video that was highlighted at Tom Peters Blog by clicking here - it takes a few seconds to load.

I have written for years about how managers need to trust their staff much more and in one of my crazier moments I suggested we should do away with counter signature by the manager of all travel claims in the NHS. Not surprisingly perhaps my suggestion was seen as 'crazy' and never implemented.

This story from a company called Best Buy in America is wonderful and gives me hope that things may be changing.

I hope we see more and more of this sort of thing in the UK.

Enjoy and I would love to hear your comments on this.


Anonymous said...

That's superb! People are not stressed with the office environment and can work more efficient! I think this is the way how all companies should work in the future, just because if they won't do this - people will go freelancing, just because it's getting simpler than ever to freelance nowadays ;)

Trevor Gay said...

Thanks Dmitry

I think most managers in large organisations still have trouble with the concept of their staff working from home. As far as I am concerned people will be far more contented and therefore productive if they are allowed to design their own hours. Most managers continue to misunderstand. If you trust people you will get far more back.

Anonymous said...

Hi Trevor - my first visit to your blog (after meeting up at the NHS Alliance conference). And what a nice feel it has!
I think you're absolutely right about front line staff knowing what they need to do. We've just started a 'From the Cutting Edge' section on the Patient Opinion blog to feature the day's best stories from the front line. And todays - about the difficulty that men have using commodes and what the ward staff did about them is a classic example of just what you're talking about.

Trevor Gay said...

Hi Paul - Thanks for visiting Simplicity Blog - hope you will return with more comments.

Today and tomorrow I am at the NICE Conference in Birmingham and it is great to hear the senior folks of NICE on the platform talking about how the NHS must get better at listening to patients and making the patient experience more central in the NHS. I have been saying that for the last 25 years and at last it seems to be a genuine commitment but I am not yet convinced all managers feel that way. Your site and my Blog are ways in which we can make the managers and politicians take notice - hope we can do some work together - keep in touch.