Saturday, November 17, 2007

You couldn't make it up!

It was like something from a 'Carry On' film.

Annie and I called in at Taunton Services on the M5 motorway this morning for a breakfast on our way back home from Devon.

We were at the hot food bar for the traditional English breakfast in a small queue of us two and one very nice man.

The young lady behind the counter asked the man in the queue if he would like fried or scrambled egg … fair question we thought. The man replied 'scrambled egg please' and we were amazed as she said to him … ‘the scrambled egg is not very nice at all!’ … we smiled at each other and the man smiled at us … I said to him ‘At least she's honest!' … but we just couldn't work out why the heck would you have scrambled egg on display as an option only to be told it’s not very nice?

We were then asked by about three or four unoccupied young male staff whether there was anything they could do for us.

I was sorely tempted to say ‘Well as there are so many of you, apparently doing nothing, why don’t one of you go and make a decent scrambled egg?’ … but I resisted.

We paid our bill and sat down to enjoy our scrambled eggless breakfast.

The man who had been in the queue brought over a £5 note to me and said he had noticed they had over-charged me at the till!

What a lovely experience ….

And yet more evidence about the crazy world of business and customer care!

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