An angry rant I’m afraid ….
To run a business is actually very easy. Here is my simple theory:
'If you tell the truth and deliver your promises you won't go far wrong. If you don't do those things your business will fail.'
The reason running a business gets bad press is because some people who run businesses are just hopeless at making sure they do what they say they will do.
Yesterday (Tuesday) I waited all day to receive an important parcel delivery for which a premium was paid to get a guarantee of delivery within 24 hours by one of my clients.
Guess what? – The parcel didn't arrive – no explanation - nothing.
That is not complicated - it is simple.
It is just a total lack of integrity and checking on the part of the business responsible for that promise.
I won’t accept any other explanation – it is that simple for crying out loud!
What is so complicated about checking whether you actually met your promise?
Such laziness and lack of professionalism annoys me intensely and there is just no excuse in my book.
Because this business failed to deliver their promise I am considerably out of pocket, I am considerably inconvenienced and another client of mine will receive a less than perfect service as a result – and none of this is the fault of me or my client.
This is simply and only to do with someone not having the decency, the good manners, the professionalism and the conscientiousness to check on their promises.
Don’t make promises if you don’t have methods of checking you deliver them.
I feel a little bit better having got that off my chest.