I’ve always had an obsession to make management and leadership simpler. As a result I’m often accused of being 'too simplistic' in the complex world of business. I take that as a compliment but I somehow think it is not always meant as one.
As far as I'm concerned the best leaders concentrate mainly on two things - their customers and their staff.
I am sure great leaders are also interested in process and numbers and all the other ‘hard stuff’ – they just get others to do that stuff for them.
I am firmly in the camp that if you look after your staff and your customers, the bottom line and all the other ‘hard stuff’ will take care of itself.
Some people probably think I don’t rate 'process people' which is the way off the mark.
I have the ultimate respect for people who are turned on by the process side of any business. Good processes and governance are essential parts of any business and some of my best friends are accountants. I am just not good at that stuff. I have to have people alongside me who are good at that.
In my experience the folks obsessed with process and numbers usually have less time or concern for the 'people bit' and do not make the most effective leaders.
So … what is my conclusion?
I will continue to actively promote simplicity and a focus on people above process for business leaders.
Let the folks who are good at ‘process’ work effectively in the background but don't let them get in the way of leaders. These people can 'muddy the waters' by creating myths that everything in business is complex – it just isn’t!
Looking after your people (staff and customers) is not complex … it is just caring about them and that is simple.
I would value comments.