Thursday, May 24, 2007

Customers are not Stupid

Something that irritates me intensely is when I see advertisements for example as ‘Fly to X or Y place for £1’

When you make further enquires it turns out the flight ticket itself may well be £1 but with airport taxes and extras the cost can be anything up to £100 in my experience.

Not only is this a morally wrong 'con' I believe it should be made illegal.

I have had heated rows with representatives and I tell them they are lying to customers.

I usually get some very patronising person telling me it is ‘technically correct’ the flight costs £1 – it is airport taxes etc., that push up the price!

We customers are not stupid so please do not treat us as such.

2 comments:

Dmitry Linkov said...

This is very wrong! There are plenty of such examples and this is really disgusting.
When I find out that the company doesn't fulfill it's "1 book for 1 dollar" I will never go to them again. Isn't it obvious for them?

Trevor Gay said...

I agree Dmitry and yet these companies still carry on trading ... but probably justice will be done in the end.