I return to one of my favourite rants on customer service today.
Two simple questions;
1 Why do rail companies install obviously inefficient technology for ‘in-train’ announcements that means passengers can’t hear the announcement?
2 When the technology is good and the sound quality is perfect why do the people speaking talk so fast or so incoherently that passengers again cannot understand the message?
Please, please, please, this is really not complicated is it???!!!!
Two simple solutions;
1 – Have a manager from the rail company sit in the carriage as a ‘passenger’ to listen to what paying passengers have to put up with!
2 – Someone tell the staff very kindly to talk slowly and clearly.
Now that really wasn't too complicated was it?
SO WHY THE HELL HAS IT BEEN LIKE THIS FOR SO MANY YEARS???!!!!
Phew I feel so much better for that.