Two other things that often intrigue both Annie and me about customer care:
1 Those allegedly ‘helpful staff’ in clothes stores who approach me when I’m obviously trying to browse only and I’m doing my level best to avoid eye contact. They still INSIST on asking ‘Can I help you?’
2 Those staff behind the counter who look me in the eye and say ‘Next please’ as I stand in an orderly queue anyway … I can work it out without being told .. honest … I really can!!
I guess I really must get out more :-)
Do you have any classics you can share?