We had a lovely young girl serving us … lovely …but:
- She messed up the food order twice – first for the main course and second when she forgot to order our dessert from the kitchen.
- She forgot to pour the drinks I had ordered and paid for. She wandered off to the kitchen leaving me at the bar for 5 minutes or so wondering what was happening. When she came back delivering meals I asked her about our drinks which she had completely forgotten.
Having had three children I am like all parents - a great ‘forgiver’ - that's one of the roles of parents isn't it?
We have to be patient and tolerant as youngsters learn. I didn't really want to complain to her bosses because I worry that some uncaring person may come across in a 'heavy' way.
Having said that, I still felt uncomfortable about leaving such pretty awful service ‘unreported.’
I decided to have a quiet word with another member of staff who was a bit older and a bit more experienced. I simply said that I think the first girl needed a gentle reminder about the importance of remembering to do things for customers.
I remember when I was just starting out at work at 16 years of age I made plenty of mistakes (probably still making them).
I hope this girl will be given time, support and understanding. I hope the message gets back to her in the spirit it was intended and that it helps her in the long run.
Should I have handled it another way or simply ignored it and said nothing?