Wednesday, April 02, 2008
It must have gone into junk mail .....
Forgive me but I am returning to an old chestnut of mine for a Wednesday rant! I know I will feel better after this!
The oldest excuse in the book in the good old days was; ‘It must have got lost in the post’
In our new electronic age it didn’t take long for new excuses to be invented did it?
The 21st Century version is: ‘Your e-mail probably went into my junk mail folder’
As I have said many times on my Blog I plead guilty to being obsessive about this – some might say I’m a pain in the backside.
Firstly I get mildly irritated when people do not reply to an e-mail; then after a chaser I still get no reply – I get frustrated and angry; If I still get no response after a third attempt I get flaming mad.
Then I calm down and realise I have to tolerate low standards of professionalism and courteousness - and that there are far more important things to worry about in life.
I am sorry to say there are a minority of individuals who display ultimate bad manners by not replying to e-mails.
The reason I refuse to lay down and meekly accept this ‘bad manners culture’ is because some fantastic people - who one would think are far too busy to find the time to reply – are able to do just that. That is what gives me hope and proves to me I am right to demand high standards in this issue.
One example I highlight again is Tony Benn who is surely one of the busiest 83 years olds in Britain with a massive correspondence intake daily both e-mails and hard copy letters. I have had the great pleasure to correspond with Tony a few times by e-mail in the last couple of years and he ALWAYS finds the time to reply in his ultra-busy schedule. A few words is all it takes.
Almost every person/organisation I deal with have great manners, fabulous integrity and are always courteous in replying. It seems, for them and me, a totally natural thing to do. We clearly have a sense of professionalism, responsibility and respect.
Those few individuals and organisations that don’t feel the same about their standards lack both integrity and courteousness as far as I am concerned. I see no acceptable excuse.
I’m sure all of us can tell when we are being conned by the excuse ‘It must have gone into junk mail’ – we are smart people – we have not just fallen off the Christmas tree – please treat us with some respect. I am very proud to be a forgiving person … but not when it is just down to plain bad manners.
And yes … I do feel better now.