The National Health Service (NHS) has numerous management objectives.
We, the public who pay for the service and are its customers, are constantly told that the highest priority of the NHS is greater involvement of patients in the design and delivery of local health services.
In reality far more emphasis is placed by senior NHS managers on finance, waiting lists and complicated planning and contracting processes. Those of course are measurable things and we all know most managers are far more comfortable with measurable stuff than the hearts and minds stuff.
A lot of my work is about greater patient involvement and I get very irritated by how so many senior NHS managers just don’t seem to ‘get it' about patient involvement. One day I guess I will grow up but I hope not.
To me it seems NHS managers are being forced to focus on ‘hitting’ targets yet ‘missing’ the point. As an ex NHS manager of course I recognise the importance of all the ‘process’ things (what I call the ‘hard stuff’)
I personally feel the NHS should be judged more by how patients experience healthcare and not how managers measure it!