It seems she was at home alone minding her own business and just at the time the dustcart arrived for the fortnightly bin collection she froze solid through fear when she saw “a massive spider” in her kitchen. Being absolutely petrified of spiders her natural reaction was to scream loudly.
One of the binmen burst in through the kitchen door pretty well convinced someone was being murdered. When he saw the problem … Wait for it …. Nope he didn’t laugh. He calmly removed the offending spider. She was so relieved and she said he will always be her ‘customer service hero’.
Moral of the story – It matters not one iota what your job title says – exceptional customer service is simply about you as a person.
Will you go the extra mile for a customer today?