I ordered the treadmill online from a company called FitHire Ltd based in Hampshire. I had a phone call from Mark at FitHire within minutes to confirm that my order had been received and processed and the treadmill would be delivered within two days.
Less than 24 hours later the treadmill was delivered – outstanding service.
After a couple of days the treadmill developed a problem. On the advice of Mark at Fit Hire I rang the manufacturer, a company called Beny Sports based in Yorkshire to report the problem.
Sophie of Beny Sports told me to try a coupe of adjustments to see if the problem could be cured. I tried and it did not improve. Sophie told me they would replace the treadmill within two days.
Less than 24 hours later the replacement treadmill was delivered – and it was an upgraded model – outstanding service again.
Please take a bow Fit Hire and Beny Sports
Please take a bow Mark and Sophie.
As someone who is often critical of poor customer service it is fantastic to know Exceptional Customer Service is alive and well – and as always it’s all about people.