Take a look at the Business Week news video that was highlighted at Tom Peters Blog by clicking here - it takes a few seconds to load.
I have written for years about how managers need to trust their staff much more and in one of my crazier moments I suggested we should do away with counter signature by the manager of all travel claims in the NHS. Not surprisingly perhaps my suggestion was seen as 'crazy' and never implemented.
This story from a company called Best Buy in America is wonderful and gives me hope that things may be changing.
I hope we see more and more of this sort of thing in the UK.
Enjoy and I would love to hear your comments on this.