My latest Simplicity mantra is three points as follows;
1 Staff at the front line know ALL the answers ALL the time.
2 If managers have a job at all in 2005 it is to make it easy for front line staff to do their job with freedom.
3 Give all the money – YES ALL THE MONEY to front line staff.
I have always believed managers should give more trust to front line staff and I will be writing more on this in the next year.
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3 comments:
Love it! Simplicity at its best. You wast no time boiling this one down for us, Sir. It is all about the front line. Bloody well right!
Thanks Troy - glad you agree
Absolutely! You must take care of the men and women in the trenches. This is where the work gets dones.
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