My latest Simplicity mantra is three points as follows;
1 Staff at the front line know ALL the answers ALL the time.
2 If managers have a job at all in 2005 it is to make it easy for front line staff to do their job with freedom.
3 Give all the money – YES ALL THE MONEY to front line staff.
I have always believed managers should give more trust to front line staff and I will be writing more on this in the next year.