I’ve always said the best leaders know they should just need to set out the broad parameters of their expectations of employees and then get out of the way and trust the people to get on with the job. I often use the famous quote of Henry Stimson, US Secretary of War in World War Two; ‘The only way to make a man trustworthy is to trust him’
I’m not going to change my mind on any of my core beliefs above. I still firmly believe I am right to trust employees.
It hurts me to the very core when a manager (like one I’m coaching at present) does all the right things about setting clear parameters and expectations for the team and every individual within that team and then some employees totally let down that manager by abusing the trust placed in them.
For a fleeting moment I think to myself; ‘Do I need to change my view about trusting employees?’ …. But I quickly realise there will - sadly - ALWAYS be a small minority of employees who will abuse the trust you place in them.
Am I disappointed – Yes.
Am I angry – Kind of.
Am I surprised – Very.
Most Important - Will I change my views about trusting front liners? – DEFINITELY NOT.
Do you get disappointed sometimes when employees abuse the trust placed in them and if so how do you rationalise it?