The last four days have been pretty busy with lots of travelling.
Monday – Drove down to Milton Keynes where Annie and I ran our latest “Trust me I’m a Patient” workshop. The 25 participants are all trying hard to improve services for patients in the National Health Service (NHS). We had nurses, doctors, managers and various other professionals among the participants.
Tuesday – Drove up to Sheffield to deliver two workshops on confidentiality and information governance in healthcare. One workshop in the morning, one in the afternoon for a total of 45 front line admin and reception staff, practice managers family doctors, (GPs), practice nurses. All of these folks work in Primary Care.
Wednesday – On the road again as I drove up to Nottingham to spend all day running a workshop for 10 receptionists who work in GP surgeries. This workshop was on customer service in healthcare.
Thursday – Drove to Shrewsbury to deliver a 2 hour talk to around 100 front line healthcare employees including practice managers, admin workers and front line receptionists. This talk was called exceptional customer service in healthcare.
In four days a total of 700 miles driven and about 180 people seen – mainly front line workers. Between them, so much enthusiasm and passion to do a great job for patients.
There are those who seem to enjoy knocking our NHS. I am always impressed with the enthusiasm and professionalism of the employees I meet – particularly those who are in direct contact with patients on the ‘front line’ of healthcare such as receptionists, nurses and doctors.
So, once more I celebrate our healthcare workers – they deserve our thanks.