Two customer care rants!
Rant Number One This evening I had a phone call from BT and the young lady’s opening remarks were;
“Hello Mr Gay - As you are a loyal customer of BT we want to GIVE you, free of charge, a satellite TV Box worth £200!”
Of course I didn’t believe her for one nanosecond but I played along a while until she said that it was conditional on me signing up for a 12 month contract at £14 per month.
Rant Number Two - Then there are these stupid offers of flying to some destination for £1. When you make enquiries it turns out the ticket to get on the plane is indeed £1 but airport taxes mean you pay well over £100 for the journey!
Conclusion - I can only assume the people who train these sales people must believe that all of us ‘out here’ in the big wide world are so thick that we will believe such crap.
On a serious note I often think to myself these sales people and/or their companies should be prosecuted for lying.
I don't think this is clever, smart, innovative sales management - Frankly I think it stinks.
- A free TV Box is either free or not free
- A £1 air ticket is either £1 or it is not £1
1 How can companies be allowed to lie legally?
2 How, morally, can they sleep at night?
3 Where is the ethical behaviour in this?
4 What does this tell us about the leadership in companies that do this sort of thing?