I am an eternal optimist. I always see the glass half full.
But today I’m feeling low.
Yesterday Annie and I delivered the 30th Trust Me I’m a Patient workshop. We have seen 1500 participants through our workshops and the evaluations – apart from the very occasional negative comment - have always been very good.
The workshop yesterday didn’t go well and some delegates said it just didn’t work for them.
We were devastated last night. We are probably wrong to take it so seriously when I look at current events in Burma and China!
Because we take our work seriously - and want to deliver a professional product that’s well received - is probably the reason we both still feel somewhat gutted 24 hours later.
Of course I want to learn from my customers. I often write on this Blog and in articles about the importance of responding to customer feedback and I must walk my own talk.
If our customer is not happy then I must look at the workshop and think about the message I am hearing from the customer.
Learning can be painful because it means we have not met our own standards.
My great life guru Professor George Giarchi always tell me ‘This Too Will Pass’ so I know we will be feeling ok tomorrow. For the moment we are using the weekend to reflect.
Already we have begun to think about changing the workshop with some new creative ideas.
The biggest lesson for me is that the best learning is often the most painful.