I’m still on my current passionate bandwagon of questioning what I see as plain stupidity in management.
Today I want to get another one off my chest.
How many times do you sit on a train as a paying passenger and an announcement comes across the very poor quality speaker system that is not comprehensible due to the equipment or the clarity of the speakers voice or both?
My simple point is;
Why doesn’t the manager responsible for this shambles simply sit in the train as 'customer' for a few minutes and listen to such rubbish and then do something about it? Surely it is not beyond the wit of man (sorry … person) to do that as a manager and then arrange for the speakers to be replaced with some that actually work so that the clear speaking announcers can be heard. If it is the problem of the annoucers voice and not the speakers then arrange for that person to be either re-trained or moved to another job. Not rocket science is it?
The way I think about this is:
Do we really think the great Shakespeare plays performed at the Royal Shakespeare Theatre in Stratford would ever have a lead actor who could not speak clearly or the technology be so inefficient that the paying audience could not hear?
So why do we tolerate it as paying customers in public services such as trains?
I'm enjoying rattling a few cages ..... hope it does not come over as negative .... it is meant to be constructive! As the old saying goes - If the cap fits :-)