tag:blogger.com,1999:blog-9533912.post115651534355443726..comments2023-10-30T08:58:17.723+00:00Comments on Simplicity: Stupidity - Day Two!Unknownnoreply@blogger.comBlogger7125tag:blogger.com,1999:blog-9533912.post-1157229444657747202006-09-02T21:37:00.000+01:002006-09-02T21:37:00.000+01:00Thanks Steve - I think the thing that amazes me mo...Thanks Steve - I think the thing that amazes me most is that no managers obviously ever listen to these announcements because if they did they would obviously make some changes. If they don’t listen then they should….. But then I am but a simple soul ...Trevor Gayhttps://www.blogger.com/profile/01148705981847576706noreply@blogger.comtag:blogger.com,1999:blog-9533912.post-1157141343455702262006-09-01T21:09:00.000+01:002006-09-01T21:09:00.000+01:00Hi Dmitry - it seems like this is a problem all ov...Hi Dmitry - it seems like this is a problem all over the world - and yet it is so simple to resolve! Amazing.Trevor Gayhttps://www.blogger.com/profile/01148705981847576706noreply@blogger.comtag:blogger.com,1999:blog-9533912.post-1157117569285644372006-09-01T14:32:00.000+01:002006-09-01T14:32:00.000+01:00That is a real problem! The same situation in the ...That is a real problem! The same situation in the Moscow underground! And it's awful I think!<BR/><BR/>Great topic Trevor!Dmitry Linkovhttps://www.blogger.com/profile/11883770344383994492noreply@blogger.comtag:blogger.com,1999:blog-9533912.post-1156789217368342432006-08-28T19:20:00.000+01:002006-08-28T19:20:00.000+01:00You make a great car salesman Mike :-) But then, I...You make a great car salesman Mike :-) But then, I would expect that.<BR/><BR/>The problem exists whether it is private sector trains or public service in England in my experience. The one exception is Virgin Trains (Richard Branson) and they are superb for customer care on trains<BR/><BR/>Interesting that in the States where you say you have it cracked that Steve's experience in America is much the same as mine in England.<BR/><BR/>I don’t think it is about free enterprise – it is about how customers are valuedTrevor Gayhttps://www.blogger.com/profile/01148705981847576706noreply@blogger.comtag:blogger.com,1999:blog-9533912.post-1156764790104642642006-08-28T12:33:00.000+01:002006-08-28T12:33:00.000+01:00There you go with yet another great reason sociali...There you go with yet another great reason socialism fails! Try the US free-enterprise model wherein we have made the unompetetive passenger rail services almost extinct except for within a few (a very few) major cities. Boost the economy and buy a car!Mike Gardnerhttps://www.blogger.com/profile/09510642077813476873noreply@blogger.comtag:blogger.com,1999:blog-9533912.post-1156621268898524582006-08-26T20:41:00.000+01:002006-08-26T20:41:00.000+01:00Thanks SteveLike you I am sure, nothing surprises ...Thanks Steve<BR/><BR/>Like you I am sure, nothing surprises me any more! Great story from you about the digital screen designed only for those within 6 feet! - They just could not write comedy scripts to beat that :-)<BR/><BR/>I am on a bit of a roll about what I see as simply stupid and the more I look around the more I find!<BR/><BR/>I like this thread of 'stupidity' and hope you like today's offering on 'customer care' :-)Trevor Gayhttps://www.blogger.com/profile/01148705981847576706noreply@blogger.comtag:blogger.com,1999:blog-9533912.post-1156553668657570762006-08-26T01:54:00.000+01:002006-08-26T01:54:00.000+01:00Hear! Hear! no pun intended, the commuter rail ma...Hear! Hear! no pun intended, the commuter rail management would get that one. Even if they could hear it.<BR/><BR/>Yes, I agree Trevor as a regular rider of the commuter rail, it is amazing how poor the sound quality is.<BR/><BR/>Another in the information category has occured recently. They just instituted a new information system to let us know when the trains are late. A digital screen with a scrolling message. The message is normally "date/time - all trains are running on or near schedule" means they don't need to change it often.<BR/><BR/>Oh, and the font setting for the scrolling text sometimes comes out in the default setting which means you can't read the sign unless you are within six meters from it. Further than that and you would need high powered binoculars.<BR/><BR/>Surely they don't read the signs so they don't know.Steve Sherlockhttps://www.blogger.com/profile/13070688297607895943noreply@blogger.com