Sunday, September 14, 2008

Role Play - Friend or Foe?


In our ‘Trust Me I’m a Patient’ workshops over the last 3 years we have noticed the ‘fear’ that exists among participants about taking part in role play.


We have delivered this workshop 48 times involving close to 1600 people who work in the National Health Service.


The workshop is about changes to local healthcare services and how NHS managers and clinicians might improve the way they involve local patients and the public in those changes. In a nutshell we re-create a real life scenario and get the folks at the workshop to play a small part as a character in a public meeting to discuss the changes.


People often tell us after the workshop is over that they were terrified of the idea of role play. The good news is that most people feel ok afterwards because we make sure no one is put under pressure to take part. Most of the delegates we have spoken to, and certainly from our written evaluation forms completed by participants after each event, are pleased to have taken part and tell us that using drama is a useful training method.


There is no doubt taking part in role play is out of the comfort zone for many people but as long as it is handled with sensitivity I think the benefits are great.


I often say at the beginning of these workshops that to be outside our comfort zone means we are probably learning and my feeling is that the main outcome of any workshop should be …. To learn …. Or is that logic too simple … even for me?


We are just coming to the end of a series of 25 ‘Trust Me I’m a Patient’ workshops for one National Health Service client. We have delivered the 25 workshops over the last five months and we have had overwhelmingly good feedback so it seems role play is one of the many things in life that sounds worse than the reality.


I would love your opinions about the use of role play in training and your experiences of it.


Thursday, September 11, 2008

Simplicity: Learning to love 'new' technology

Delighted to say my latest Simplicity Article is published today on Training Zone.co.uk

Click here to read the article


Thursday, September 04, 2008

Management Guru - 700 BC

Thank you to my friend J Kannan for your comments on my last posting that reminded me of one of my all time favourite leadership quotes:

Go to the people

Live with them
Learn from them
Love them
Start with what they know
Build with what they have

But with the best leaders
When the work is done
The task accomplished
The people will say
“We have done this ourselves.”

Lao Tsu (700 BC)


Question - How come some 'leaders' still don't 'get it' 2708 years later?


Wednesday, September 03, 2008

5 Leadership Words

Feeling in a reflective mood, I thought I would list the most outstanding qualities of the most effective leaders I’ve ever worked with or for.


These were the 5 words that came into my head after not very long thinking about the question:

Integrity
Humility
Kindness
Support
Fairness


Strange how words like Hard, Decisive, Ruthless, and Disciplinarian did not come into my head. That probably says more about me than anything else.


Anyway, can you offer 5 words that describe the most effective leaders you have worked for or with?


By the way, I’m not saying I’m right. I’m just saying when I remember the best leaders I’ve known my five words Integrity, Humility, Kindness, Support and Fairness are the ones I personally would use to describe them.


Would love to have your take on this!