Turns out I’ve met around 1000 front line healthcare employees during 2009 in training sessions that I’ve run. Never mind what they may have learned - hopefully they will have learned the odd thing or two in our session together – they will definitely have learned from each other through the networks they create for themselves.
More importantly though - what have I learned?
Here are a few thoughts on reflection about an extremely busy year alongside these front line folks:
- I’ve often said front liners know all the answers all the time. I’ve not changed my view – 2009 has strengthened my view if anything.
- Front liners are capable of taking on far more responsibility than the boxes the system puts them in.
- Front liners are very modest about their own abilities and skills.
- Front liners want to do a great job for patients.
- Managers must learn to let go of more of the power they have thus allowing front liners to get on with the job.
- Managers must be there for support when front liners need it – they are well capable of judging when they need help.
The great news is front liners do a terrific job and they are keen to learn more.