Here are ten things I’ve learned:
1 The best managers spend time with front line employees listening to their stories.
2 The best managers talk regularly to customers.
3 Gaining a management qualification does not necessarily mean you become a better manager.
4 Stretching the rules as far as you can – and even breaking them occasionally - gets things done.
5 Returning to the front line and doing real work is good for any manager.
6 Never believe what other people tell you about the folks you are managing – judge people yourself.
7 Trust employees – only a few people will stitch you up – most people want you to do a good job.
8 Make decisions – people respect you for doing something rather than doing nothing.
9 Ask for help – people will always offer help but they have to know you need it.
10 Never be afraid to say ’I don’t know’ – you are not expected to know the answer to everything.
What have you learned from your management experience?