I have posted about this before but things don’t improve.
Payment of invoices is important for small business. It’s crucial for sole traders.
Waiting 8 weeks for payment of an invoice is just not good enough but the National Health Service (NHS) continues to make people like me wait that long before money actually appears in my bank account.
I know the excuses about large organisations and their ‘systems’ and ‘procedures’ - I’ve heard them all. The most annoying thing for me is that I know these long waits are not how it has to be.
When I worked as a manager in the NHS I took it very seriously to make sure small businesses payments were hurried along – whatever the 'system' and the ‘procedure’ may say. I would often make a phone call to the finance department to say something like - 'This person is self-employed and needs the money urgently so please make this payment as a one-off rather than let it get delayed in the system.'
It always worked for me and any manager in the NHS can do that.
These payment delays prove to me the NHS is still not sensitive to individuals.
All systems have to be flexible in my opinion. All it takes is for one manager to take personal responsibly for making sure payments happen. It really is that simple – it is a mindset thing – all it takes is for a manager to rattle the cage a little bit on behalf of the ‘small person’ by not accepting the ‘system’ or the ‘procedure’ as the way it has to be.
I’m really not surprised it doesn’t happen and it tells me everything about the NHS.