Thursday, October 12, 2006
Tom Peters famous best selling management book published in 1982 was called 'In Search of Excellence.'
That book began a quest for excellence in the business and corporate world and ‘excellence’ became a fashionable, some would say, 'jargon' word.
Today’s report about the performance of the 570 NHS organisations tells us that only 2 (0.003%) of them have achieved the standard of ‘excellence’ in both finance and quality. Click here for more details
Many factors are taken into account before arriving at the assessment of performance of NHS Trusts and as always, there is not a ‘one bullet solution’ to the many problems of the NHS.
I worked for 35 years as a manager in the NHS until two years and I suggest that the biggest single problem is leadership that has its priorities wrong.
The dedication and hard work of staff in the NHS is legendary and in order to motivate those people top class leadership is required. Sad to say in my experience the leadership is usually more concerned about meeting targets and balancing budgets than the welfare of their staff and therein is the problem.
Posted by Trevor Gay at 3:32 pm