tag:blogger.com,1999:blog-9533912.post3295595915941228006..comments2023-10-30T08:58:17.723+00:00Comments on Simplicity: Doctors Receptionists - Customer Service Professionals!Unknownnoreply@blogger.comBlogger8125tag:blogger.com,1999:blog-9533912.post-77194114902689944502009-04-05T21:29:00.000+01:002009-04-05T21:29:00.000+01:00Thanks Shaune - I always say - 'You don't get seco...Thanks Shaune - I always say - 'You don't get second chance for first impressions.' <BR/><BR/>The front desk is absolutely crucial.Trevor Gayhttps://www.blogger.com/profile/01148705981847576706noreply@blogger.comtag:blogger.com,1999:blog-9533912.post-56744652659552108672009-04-05T06:25:00.000+01:002009-04-05T06:25:00.000+01:00Those front line receptionists can make all the di...Those front line receptionists can make all the difference. If they have the skills to offer great customer service they can be as good (or better) for the practice than the doctor themselves. They are key players. <A HREF="http://www.clrvue.com" REL="nofollow">Clear View Eye Care</A> has tried hard to create great customer service and it starts at the front desk.Shaunehttps://www.blogger.com/profile/05026952354445513005noreply@blogger.comtag:blogger.com,1999:blog-9533912.post-5207292346096369992009-03-11T23:07:00.000+00:002009-03-11T23:07:00.000+00:00Many thanks for the link - useful stuff!Many thanks for the link - useful stuff!Trevor Gayhttps://www.blogger.com/profile/01148705981847576706noreply@blogger.comtag:blogger.com,1999:blog-9533912.post-44921441414436461142009-03-11T13:57:00.000+00:002009-03-11T13:57:00.000+00:00First of all. Thanks very much for your useful pos...First of all. Thanks very much for your useful post.<BR/><BR/>I just came across your blog and wanted to drop you a note telling you how impressed I was with the information you have posted here.<BR/><BR/>Please let me introduce you some info related to this post and I hope that it is useful for community.<BR/><BR/><A HREF="http://www.humanresources.hrvinet.com/customer-service-supervisor-job-description/" REL="nofollow" TITLE="Customer service supervisor job description">Customer service supervisor job description</A><BR/><BR/>NgoAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-9533912.post-64823047863013320512009-02-26T19:44:00.000+00:002009-02-26T19:44:00.000+00:00Scott – brilliant and Amen!Unsurprisingly I am wit...Scott – brilliant and Amen!<BR/><BR/>Unsurprisingly I am with you 100%. Why do some managers not understand that the best way to gain power is to let go of power?<BR/><BR/>Front liners know the answers! <BR/><BR/>As far as I’m concerned the most frustrating managers are those who restrain front line folks and put them into ‘a box’ on the organisational chart …and the most inspiring managers just let people fly but give them support if needed. People don’t need ‘boxes’ <BR/><BR/>But then – what do I know - I’m far too simple :-)Trevor Gayhttps://www.blogger.com/profile/01148705981847576706noreply@blogger.comtag:blogger.com,1999:blog-9533912.post-21873597422760093672009-02-26T19:40:00.000+00:002009-02-26T19:40:00.000+00:00Fred – thanks for visiting Simplicity Blog – pleas...Fred – thanks for visiting Simplicity Blog – please tell your friends!<BR/><BR/>The value of front line employees is generally not recognised financially. For the money we pay we get far more value added than we deserve in most businesses. The more enlightened leaders acknowledge and recognise their front liners in every way. <BR/><BR/>Throughout my own career the professionalism shown by people who are on the ‘lowest’ rung of the pecking order (in terms of money or status) invariably matches and often exceeds that of any manager including those at the top of the organisation. <BR/><BR/>Customers who direct their frustration at front line folks find it easy to do that - it is their way ‘in’ to the organisation. <BR/><BR/>I have always said that people at the front line can solve most customer problems if they are given the power to do so. <BR/><BR/>More power to for liners as far as I’m concerned every time.<BR/><BR/>Thanks again FredTrevor Gayhttps://www.blogger.com/profile/01148705981847576706noreply@blogger.comtag:blogger.com,1999:blog-9533912.post-71144298477513304602009-02-26T16:01:00.000+00:002009-02-26T16:01:00.000+00:00To all those adminstrators, counter personnel, tea...To all those adminstrators, counter personnel, teachers and care providers that perform a thankless job, in many cases (not all), for the entire planet:<BR/><BR/>Thank you, thank you, and thank you. As the economies of the world spin out of control because of endless greed, corruption, and scandal, many of us are beginning to once again see the tremedous value in employees that "do the work". The great thinkers, the almond infeeders, have taken us down a path of darkness and despair...many people are feeling the pinch.<BR/><BR/>However, I take great pride in knowing the people behind the scenes helping to serve clients, employees, and those in need (soup kitchens, Goodwill, Salvation Army, and church administration). Behind every good boss, priest, supervisor, and person of power, there is an even better professional enabling success!!!!!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9533912.post-80720970080021604842009-02-26T14:23:00.000+00:002009-02-26T14:23:00.000+00:00When we find ourselves powerless as a customer we ...When we find ourselves powerless as a customer we tend to blame the first thing we see. Unfortunately that is usually a customer service professional who may have even less control over the problem than we do. Direct your frustration in the right direction and you may find these front line workers can point you towards the real bottlenecks and even the best pressure points to get what you need.Anonymousnoreply@blogger.com