tag:blogger.com,1999:blog-9533912.post3262139541570459351..comments2023-10-30T08:58:17.723+00:00Comments on Simplicity: "I made a difference for that one"Unknownnoreply@blogger.comBlogger12125tag:blogger.com,1999:blog-9533912.post-39977110028352310872010-06-04T19:21:02.078+01:002010-06-04T19:21:02.078+01:00John - I agree there is still far too much autocra...John - I agree there is still far too much autocratic leadership. <br /><br />The reality is that the REAL power is ALWAYS in the people at the front line - the best leaders know this. As our great mutual friend and guru Tom Peters put it today on his Blog; "Leaders exist to serve. Period."<br /><br />I love that!Trevor Gayhttps://www.blogger.com/profile/01148705981847576706noreply@blogger.comtag:blogger.com,1999:blog-9533912.post-38420132881319260562010-06-04T19:14:18.428+01:002010-06-04T19:14:18.428+01:00Great starfish story, Trevor, and great reminder, ...Great starfish story, Trevor, and great reminder, Celina, about the importance of developing a team-based approach. Everybody pays lip service to it, but I still see too much autocratic decision-making by one leader.JOHN O'LEARYhttps://www.blogger.com/profile/13224573243221385179noreply@blogger.comtag:blogger.com,1999:blog-9533912.post-73704285410524107212010-05-30T09:30:00.984+01:002010-05-30T09:30:00.984+01:00Thanks Celina – I’ve always been a great advocate ...Thanks Celina – I’ve always been a great advocate of teams. Providing the culture of individualism underpins all that we do then of course personal service will always be provided regardless of the size of the organisation. Leadership is the crucial factor for me. The most effective leaders encourage a team culture and by example they show how every single customer will be treated as if they were a member of the family. Good to see you here at Simplicity blog - tell your friends.Trevor Gayhttps://www.blogger.com/profile/01148705981847576706noreply@blogger.comtag:blogger.com,1999:blog-9533912.post-73048026996754828622010-05-30T08:45:15.598+01:002010-05-30T08:45:15.598+01:00RE: the traditional perception that we just have t...RE: the traditional perception that we just have to accept that large organizations can only be impersonal to their customers,(or even their employees)then these people have to look at organizations such as Zappos who are still able to provide customer service at 'an individual/personal level' because of their team-based approach and culture which makes the outstanding customer service (customers appreciate & will make any company standout from its competition)scalable to thousands of employees.<br /><br />The story was described in Dianne Crampton's book: <a href="www.tigersamongus.com" rel="nofollow">"TIGERS Among Us: Winning Business Team Cultures And Why They Thrive."</a><br /><br />It also includes illustrations of how growing companies are also able to personalize their engagement with their employees and motivate them using a team-based approach as well.Celina Macaisahttp://www.tigersamongus.comnoreply@blogger.comtag:blogger.com,1999:blog-9533912.post-4962218108402011382010-05-29T15:10:34.498+01:002010-05-29T15:10:34.498+01:00JK - Assuming was a big fault of mine in my early ...JK - Assuming was a big fault of mine in my early life. I like to think that as I've got older I've got much better. I realise there are ALWAYS things going on that we don’t know about in situations that may appear very cut and dried. Assuming is still a weakness of most of us I fear.Trevor Gayhttps://www.blogger.com/profile/01148705981847576706noreply@blogger.comtag:blogger.com,1999:blog-9533912.post-36829120816915510752010-05-29T14:56:19.639+01:002010-05-29T14:56:19.639+01:00Trevor,
The maiden para contains a dangerous word&...Trevor,<br />The maiden para contains a dangerous word"Assuumption" which originates from the word "Assume" means................<br /><br />It makes an "ASS" out of "U" and "ME" better big organisation Managers/Leaders bear this in mind.<br /><br />Secondly we have seen in the recent times of memory that few big organisations have become "BUG" organisations and got crushed to end.<br /><br />Better to be pragmatic and practical in organisations be it small or big to avoid becoming "BUG"<br /><br />J.KJ.KANNANhttps://www.blogger.com/profile/18290750197578710041noreply@blogger.comtag:blogger.com,1999:blog-9533912.post-36048915723875873412010-05-26T20:59:17.812+01:002010-05-26T20:59:17.812+01:00Amen Steve - 'Less is more' is oen of my f...Amen Steve - 'Less is more' is oen of my favourite expressionsTrevor Gayhttps://www.blogger.com/profile/01148705981847576706noreply@blogger.comtag:blogger.com,1999:blog-9533912.post-50890644416099430212010-05-26T20:58:07.736+01:002010-05-26T20:58:07.736+01:00totally agree with you trevor. i''m worki...totally agree with you trevor. i''m working for some people now who don't understand, as well, that less is more when you're talking/presenting and that any one person can only absorb or remember a small amount and you want to make sure they take away the most important things...which is why painting a picture with a story is so powerful.Steve Fnoreply@blogger.comtag:blogger.com,1999:blog-9533912.post-14446059322392702142010-05-26T20:49:06.339+01:002010-05-26T20:49:06.339+01:00I love it too Steve and I had not come across it u...I love it too Steve and I had not come across it until a friend pointed me to it last weekend. Like all good stories it has a powerful impact. We don’t use storytelling nearly enough in management – it is one of our most under estimated skills. We concentrate far too much on the rational and objective and forget about crating emotional connections.Trevor Gayhttps://www.blogger.com/profile/01148705981847576706noreply@blogger.comtag:blogger.com,1999:blog-9533912.post-58275979150280597892010-05-26T20:45:58.449+01:002010-05-26T20:45:58.449+01:00i love the starfish story and am probably going to...i love the starfish story and am probably going to use it myself this week. as you and i both know, this challenge is for both our internal customers as well as our external customers. southwest airlines (who hire for attitude vs aptitude) lists their commitment to their employees above their commitment to their customers. seems to work for them and makes a lot of sense to me.Steve Fnoreply@blogger.comtag:blogger.com,1999:blog-9533912.post-69406638092312902762010-05-25T22:51:43.512+01:002010-05-25T22:51:43.512+01:00Hi Randy - Thanks for dropping in to my Blog - you...Hi Randy - Thanks for dropping in to my Blog - you are always welcome here Sir!<br />As you may know my corporate career was in healthcare for 35 years and I can relate to the story you tell. I knew many colleagues who felt that way and I regularly found myself in a huge minority in speaking up for the individual. That’s not because I’m smart – it’s because it makes sense. I find it sad and ironic that anyone who works in healthcare can even think that way. The good news is most front line staff know the right answers and it’s in management where the main problem liesTrevor Gayhttps://www.blogger.com/profile/01148705981847576706noreply@blogger.comtag:blogger.com,1999:blog-9533912.post-19072590976136368952010-05-25T22:32:05.017+01:002010-05-25T22:32:05.017+01:00Trevor,
Thanks for "recasting" that exce...Trevor,<br />Thanks for "recasting" that excellent story. Those who refuse to make a personal difference for others, whatever their craft or discipline, eventually lead sad and lonely lives. I once heard a similar "we can't be personal, we're too big" comment from a corporate healthcare provider executive - obviously in the wrong profession!Randy Boschhttp://www.renaissancerules.wordpress.comnoreply@blogger.com