tag:blogger.com,1999:blog-9533912.post113924570380105415..comments2023-10-30T08:58:17.723+00:00Comments on Simplicity: This was Customer Care?Unknownnoreply@blogger.comBlogger6125tag:blogger.com,1999:blog-9533912.post-1139333701357945172006-02-07T17:35:00.000+00:002006-02-07T17:35:00.000+00:00good, I would like to see the RM reply to the emai...good, I would like to see the RM reply to the email !!<BR/><BR/>Remember "our reach is better then thier grasp - Accept it- get over it and deal with it" - is what I tell the customer facing folks !!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9533912.post-1139316954673468302006-02-07T12:55:00.000+00:002006-02-07T12:55:00.000+00:00Brilliant Mike!The thing that really gets to me is...Brilliant Mike!<BR/><BR/>The thing that really gets to me is that I AM PARTING WITH MY MONEY as a customer and it is as if I am doing THEM a favour!!!<BR/><BR/>I love your story of the full cart of groceries and walking away. I worked with someone who could not get a company to come and collect a faulty rented TV for repair despite promises of pick up times. He finally telephoned the company to tell them their TV with was in his driveway in the rain waiting to be collected. They came within half an hour! This was the same man who collected all his junk mail for three months– put it all in a very large envelope with ‘postage to be paid by receiver’ written on it. He sent the envelope it to Readers Digest with a note inside saying “Now you know how it feels”<BR/><BR/>Latest info on my episode is that the Chief Executive’s office has passed my e mail to the Regional Manager who will apparently get tin touch with me<BR/><BR/>I will keep you updated but don't hold your breath – AFTER ALL I AM ONLY THE CUSTOMER!Trevor Gayhttps://www.blogger.com/profile/01148705981847576706noreply@blogger.comtag:blogger.com,1999:blog-9533912.post-1139315650556441782006-02-07T12:34:00.000+00:002006-02-07T12:34:00.000+00:00The reason you went throught with the transaction ...The reason you went throught with the transaction before realizing what a shambles it was, is that we have been conditioned for many years to obey the institutions in our lives. All stores (and restaurants, etc.) had loads of rules and policies designed to make life easier for their management, not their customers. We got used to it. We dealt with it, but we kept coming back. It was only recently that the consumer revolution took hold and we started demanding to be treated as customers again. I was "awakened" by a similar experience a few years ago. I left a full shopping cart of groceries sitting in front of a flabbergasted check-out clerk and just walked away, never to return. I sometimes ask perplexed clerks and salespeople if they can't see that it says "customer" on my forehead. That always wakes them up! And I remember I was once told by a clerk in one of our more popular home-improvement chain stores that I should not expect good service at their store because that wasn't what they were about. I couldn't expect low prices AND good service, now could I? Unbelievable.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9533912.post-1139303876487447992006-02-07T09:17:00.000+00:002006-02-07T09:17:00.000+00:00Thanks Peter and RockyI will give the company Chai...Thanks Peter and Rocky<BR/><BR/>I will give the company Chairman or Chief Executive the opportunity first to respond and let you know before I publish the name<BR/><BR/>I am not really scared because I am just telling it as it really is. I guess I just want to give them the first opportunity to make it right with us and let them know about the appalling customer service their staff gave us!Trevor Gayhttps://www.blogger.com/profile/01148705981847576706noreply@blogger.comtag:blogger.com,1999:blog-9533912.post-1139278311270134362006-02-07T02:11:00.000+00:002006-02-07T02:11:00.000+00:00That makes no sense at all. You were paying for th...That makes no sense at all. You were paying for the product. you should be a ble to get it cut into ribbons if that is what you want. I cannot imagine going to a restaurant and not getting my food prepared the way I want. it is really no different. You are paying them to give you a product you are satisfied with. Clearly you were not satisfied with the product. They made you carry it to the car on top of that. That is very bad business.Rockyhttps://www.blogger.com/profile/05176342562346070541noreply@blogger.comtag:blogger.com,1999:blog-9533912.post-1139274902534390152006-02-07T01:15:00.000+00:002006-02-07T01:15:00.000+00:00"I am able to let anyone I know the name of this w..."I am able to let anyone I know the name of this well known company that will not get my business again. In case their solicitors read my Blog I best not name them!! but I am writing to their Chairman or Chief Executive to let them know about their customer care!"<BR/><BR/>Trevor, what is the company name, address and take a picture and update this post with this rant ! Nobody/company should be able to bully thier customers !! Why are you scared.. you just went thru a bad expereince and you are letting the truth be known.... about this company..<BR/><BR/>bad bad Trevor...wiseup... read this http://www.taubmansucks.com/Anonymousnoreply@blogger.com