tag:blogger.com,1999:blog-9533912.post112418904715023258..comments2023-10-30T08:58:17.723+00:00Comments on Simplicity: Delight your customersUnknownnoreply@blogger.comBlogger5125tag:blogger.com,1999:blog-9533912.post-1124312889691589862005-08-17T22:08:00.000+01:002005-08-17T22:08:00.000+01:00Re. this book is very cool stuff, a jewel. I feel ...Re. this book is very cool stuff, a jewel. I feel lucky that I found it like in a casual way just because it looked fun; then I discovered it's also a must for advertising matters. Really really good. I'll go for it with no hesitation!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9533912.post-1124265914498085702005-08-17T09:05:00.000+01:002005-08-17T09:05:00.000+01:00Hi RockyHave you ever seen Fawlty Towers? -It is a...Hi Rocky<BR/><BR/>Have you ever seen Fawlty Towers? -It is a TV sit-com in England from the 1970's starring John Cleese. <BR/><BR/>Cleese plays the part of Basil Fawlty the owner of a hotel in Torquay, England and if you want a great laugh about customer care you must watch it - let me know.Trevor Gayhttps://www.blogger.com/profile/01148705981847576706noreply@blogger.comtag:blogger.com,1999:blog-9533912.post-1124235254126159672005-08-17T00:34:00.000+01:002005-08-17T00:34:00.000+01:00I got a real laugh from this post. I will use it m...I got a real laugh from this post. I will use it many times. thanks.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9533912.post-1124222169927630912005-08-16T20:56:00.000+01:002005-08-16T20:56:00.000+01:00Wonderful - I love it Omara - maybe I should buy t...Wonderful - I love it Omara - maybe I should buy the book<BR/><BR/>I like this one too:<BR/><BR/>Rule A<BR/><BR/>The customer is always right<BR/><BR/>Rule B<BR/><BR/>If the customer is wrong - refer to Rule ATrevor Gayhttps://www.blogger.com/profile/01148705981847576706noreply@blogger.comtag:blogger.com,1999:blog-9533912.post-1124215465921470402005-08-16T19:04:00.000+01:002005-08-16T19:04:00.000+01:00You'll enjoy this one Trevor:"In theory the custom...You'll enjoy this one Trevor:<BR/>"In theory the customer is the king, what happens is that many organizations are republican" :-)<BR/><BR/>-from the fantastic book "1001 quotes from the sacred cows of the communication" by my very respected Jordi Garriga Puig-.Anonymousnoreply@blogger.com